Refund and Returns Policy

Return and Refund Policy for TinyTaleTops

Thank you for choosing TinyTaleTops for your unique, made-to-order t-shirts. We are dedicated to ensuring the quality and individuality of each product. Please read our Return and Refund Policy carefully:

Returns:

  • At TinyTaleTops, each tee is crafted specifically for each customer. We do not keep inventory, as every item is uniquely made upon order.
  • Due to the bespoke nature of our products, we cannot accept returns for items ordered incorrectly (e.g., wrong size, color, or design chosen by the customer). We encourage careful review of all orders before submission.
  • We accept returns only if the product is defective, such as issues related to sewing, printing, or other quality concerns not attributable to the customer.

Process for Handling Qualifying Returns:

  1. Report the Issue: If you encounter a defect with your product, please contact us at contact@tinytaletops.com within 14 days of receipt. Include your order number, a detailed description of the issue, and clear photographic evidence.
  2. Review: Our team will assess your case to determine if it qualifies for a return or refund.
  3. Return Instructions: Approved returns will be guided with specific instructions on how to proceed.

Refunds:

  • Qualifying returns will be processed for a refund to the original payment method.
  • Refunds will be issued after we receive and verify the returned item’s condition.
  • Please allow a certain period for your bank or credit card company to process and post the refund.

Exchanges:

  • Given the unique nature of our products, we do not offer direct exchanges. For any product concerns, please initiate the return process.

Contact Us:

Your satisfaction is important to us, and we appreciate your understanding of the special considerations required by our made-to-order business model.